SHIPPING INFO
Our shipping carriers run Monday thru Friday and not on holidays. Every possible effort is made to ship orders in a timely and professional manner. Please note the following:
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Re-routing or change of address requests that occur once an item has shipped will incur a $15.00 fee.
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Shipments which are undeliverable will be charged the actual shipping rate upon reshipment.
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Note that all shipping time frames on our website are estimates only.
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Shipping is non refundable.
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The day of the order is not calculated in the shipping time frame, at times it can take 2 – 3 days to prepare the order for shipping.
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Chattanooga Hemp is not responsible for lost or stolen items. Once our carrier indicates the item has been delivered we consider the order complete.
All sales are final. If you are satisfied or unsatisfied with your product, please let us know by contacting us! Thank you for supporting a local business! https://www.chatthemp.com/contact
PAYMENT METHODS
- Credit / Debit Cards
REFUND POLICY
All sales are final. If you are satisfied or unsatisfied with your product, please let us know by contacting us! Thank you for supporting a local business! https://www.chatthemp.com/contact
PRIVACY POLICY
INFORMATION
This Privacy Policy is a part of our Terms of Conditions. By using this site or our online store, you agree to be bound by and comply with this Privacy Policy and our Terms of Service.
SECTION 1 – AGE RESTRICTIONS ON ACCESS AND PURCHASES
You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.
SECTION 2 – WHAT INFORMATION DO WE GATHER AND WHAT DO WE DO WITH IT?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address and order history. We also use cookies, web beacons or other tools that collect information that make it easier to use our store and our site.
When you visit our site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type, and language, and the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with, metadata and other details about these elements, change states and other user actions.
Email marketing: By providing us with your email address, you are giving us permission to send you emails about our store, new products and other updates. You have the opportunity to unsubscribe from these emails at any time by clicking the “Unsubscribe” button included at the bottom of each email.
How we use your information. In general, we use the information we collect primarily to provide, maintain, protect and improve our current site and products and to develop new products. We use personal information collected through our site as described below and described elsewhere in this Policy to:
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Facilitate the creation of and securing of your Account on our network;
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Identify you as a user in our system;
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Improve our products, site, and how we operate our business;
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Understand and enhance your experience using our site and products;
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Provide and deliver the products and services you request;
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Respond to your comments or questions and for our Support team to provide service;
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Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
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Communicate with you about promotions, upcoming events and news about products and services offered by Chattanooga Hemp and our selected partners, and for other marketing purposes of Chattanooga Hemp;
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Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service; and
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Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
SECTION 3 – CONSENT
How do you get my consent?
By providing us with personal information to complete a transaction, placing an order, arranging for a delivery or returning a purchase you are consenting to our collecting and using your information (your credit card information is discussed in Section 4 below).
How do I withdraw my consent?
You may withdraw your consent for us to contact you by clicking the “Unsubscribe” button included at the bottom of each email or contacting us at mariah@chatthemp.com or taylor@chatthemp.com.
SECTION 4 – DISCLOSURE
We do not share your personal information with third parties without your consent other than with the following:
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Third Party Service Providers. With third parties who work on our behalf, provided that such third parties provide at least the same level of privacy protection as required by this Privacy Policy;
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Lawful Requests. To comply with laws or to respond to lawful requests and legal process (provided that we will endeavor to notify you at the address you have given us if we have received a lawful request for your information);
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Protection of Rights and Property. To protect the rights and property of Chattanooga Hemp, our agents, customers and others including to enforce our agreements, policies and terms included in this Privacy Policy or our Terms of Service;
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Emergency. In an emergency, including to protect the personal safety of any person; and
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Corporate Restructuring. For the purposes of a business deal (or negotiation of a business deal) involving a sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or dissolution transaction or proceeding). In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business or assets, that company will also acquire and possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Policy.
SECTION 5 – PAYMENT PROCESSING
Our store is built on an e-commerce software platform called Square that allows us to sell our products and services to you.
Payment:
If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is never stored for use beyond your current transaction.
All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.
SECTION 6 – THIRD-PARTY SERVICES
Our Policy does not cover any third party services. To learn about those third parties’ privacy practices, please read their privacy policies.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
SECTION 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personal information is protected by your password – never share this password with anyone. Chattanooga Hemp will never contact you to ask you for your password.
If you provide us with your credit card information, the information is transmitted to our server using secure socket layer technology (SSL) which employs the AES-256 encryption standard.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you consent to any of your minor dependents using this site.
SECTION 9 – CHILDREN
The Site does not knowingly target any person under the age of 18, and Chattanooga Hemp does not collect Personal Information from any person under the age of 18. If we learn that any such information has been provided to us via the Site, we will delete or destroy it. If you believe that Personal Information about anyone under the age of 18 has been transmitted through the Site, please contact us.
SECTION 10 – U.S. LAW APPLIES
This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations, and treaties.
SECTION 11 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Chattanooga Hemp encourages visitors to check this page for any changes to its Privacy Policy.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you (other than that information automatically generated by your use of our site), register a complaint, or simply want more information contact our customer service team at mariah@chatthemp.com or taylor@chatthemp.com.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Chattanooga Hemp
(423) 827-8208
TERMS OF USE
DISCLAIMER
Our Policies
These terms and conditions govern your access to and use of this website as well as all transactions conducted on or through this site. Please read the following terms and conditions of use carefully before using this website.
Terms Of Use
By accessing and using this site, you agree that you have a duty to read these Terms and Conditions, that you have done so, and that you accept these Terms and Conditions in full, including, without limitation, the Disclaimer and Limitation of Liability set forth further below. Furthermore, you understand and accept that you are precluded from using lack of reading as a defense against all remedies contained herein. If you disagree with any part of these Terms and Conditions, please do not use this website.
Changes
These Terms and Conditions are subject to change by Chattanooga Hemp at any time in its discretion. Your use of this site, including any product order, after any such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please regularly review these Terms and Conditions.
Access To This Site
You must be eighteen (18) years or older to use this website, including to purchase goods or services on our website. If you are under eighteen (18) years of age, you are not permitted to access this website for any reason. By using this website (and agreeing to the Terms and Conditions) you warrant and represent that you are at least eighteen (18) years of age. Due to the age restrictions for use of this website, no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.
To access this site or some of the products and resources it has to offer, you may be asked to provide certain personal information or other details for registration or order purposes. It is a condition of your use of this site that all the information you provide to Chattanooga Hemp be true, accurate, current and complete. If you provide any untrue or inaccurate information, or if we have reasonable grounds to suspect that such information is untrue or inaccurate, we may suspend or terminate your account and refuse all current and future use by you of our website. Account information and certain other information about you are subject to the terms of our Privacy Policy.
Use Of This Site
All products on this website are intended for legal use and may not be used or discussed in a manner that is illegal. As the consumer, it is your responsibility to know your local, state and federal laws before making your purchase. Any governmental employee, agency, or agent must identify themselves to the operators of The Company upon their entering the site, and when ordering any products from our site. The Company reserves the right to request a scan of any customer’s photo ID for age verification before shipping an order.
You agree to use our website only for lawful purposes. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including of a Chattanooga Hemp or other licensed employee, host, or representative, as well as of other members or visitors to this site, is prohibited. You may not upload to, post, distribute, or otherwise publish or transmit through this site any content or material of any kind which is unlawful, fraudulent, libelous, defamatory, obscene, profane, threatening, derogatory, invasive of privacy or publicity rights, abusive, illegal, or which we otherwise deem objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any applicable local, state, national, or international law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Hyperlinks
This website may contain links to third-party websites. The Company provides these hyperlinks as a convenience only and does not sponsor or endorse any of these sites or their contents. The Company is not responsible for the content of, and does not make any representations or warranties regarding the content or materials on, such linked third-party websites. If you decide to access or rely on information at a linked third-party website, you do so at your own risk.
Chattanooga Hemp has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chattanooga Hemp. Nonetheless, Chattanooga Hemp seeks to protect the integrity of its website, and therefore requests any feedback on sites to which it links, including if a specific link does not work.
Disclaimers
Website And Medical Information Disclaimer
This website contains general information and content about diet, health and nutrition. This information and content is not advice, and should not be treated as such. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.
The general information and content on this website is provided “AS IS” without any representations or warranties of any kind, express or implied. Chattanooga Hemp makes no representations or warranties whatsoever in relation to any health information on this website.
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, including taking any nutritional, herbal or homeopathic supplement, you should consult with your doctor or other health care provider before doing so. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and Chattanooga Hemp does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.
Food And Drug Administration (FDA) Disclosure
Statements on this website have not been evaluated by the Food and Drug Administration. All products sold by Chattanooga Hemp are not intended to diagnose, treat, cure, or prevent any disease. All products contain 0.3% THC or less.
In the USA, the legal definition of “industrial hemp,” per Section 7606 of the Agricultural Appropriations Act of 2014, is “INDUSTRIAL HEMP — The term ‘‘industrial hemp’’ means the plant Cannabis sativa L. and any part of such plant, whether growing or not, with a delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis.”
Disclaimer: This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.